Frequently asked questions

  • PromisePay is an online service that makes it easy to pay off your total balance and become debt-free. PromisePay works with SWBNO and other utilities to offer flexible, interest-free payment plans for your debt.

  • SWBNO is offering flexible payment plans through PromisePay to help you pay the balance of your SWBNO bill in the way that works best for you.

  • All SWBNO customers who have a past due balance on their bill can use this program. Customers with a past due balance of at least $50 are eligible for a payment plan.

  • Times are tough and many are still suffering from the effects of the COVID-19 Pandemic and the recent economic downturn. SWBNO has partnered with PromisePay to offer flexible payment plans that will meet your individual needs, help you get back on your feet and protect you from service disconnections.

  • No, these payment plans are interest-free. There are only transaction fees for credit/debit card, Apple Pay or Google Pay. There are no late fees, no prepayment penalties, etc.

  • Sign up in minutes with three easy steps:

    1. Choose a plan that works for you. We offer a wide range of options.
    2. Make your first payment. We accept credit/debit cards, prepaid cards, Apple Pay, Google Pay and bank transfers (ACH).
    3. Pay off your balance over time with no interest and no late fees. We make it easy with automated monthly payments and reminders.

  • All SWBNO customers with a total past due balance of $50 or more is qualified for an interest-free payment plan.

  • Your payment plan covers your balance and your current charges as of today. You must pay all new water bills with SWBNO directly.

  • Your new bills must be paid to SWBNO to keep your water service connected. Your payment plan payments will be processed by PromisePay. PromisePay is here to help you pay off your balance.

  • If you need an extension for your plan payment or need to make a change to your plan, just let us know. We are here for you and will do whatever we can to help you make it work.

  • Once you are enrolled in a payment plan with PromisePay, you have to keep up on your monthly payments with PromisePay AND pay all future water bills directly with SWBNO. If you stay current on both your plan payments and pay all new water charges, you can avoid shutoffs.

  • Yes, if you sign up for a payment plan with PromisePay you can still get any available community-based grants or other relief that you are otherwise qualified for.

  • Please contact SWBNO. For more information on how to contact SWBNO, please call: (504) 529-2837

  • Please contact SWBNO. For more information on how to contact SWBNO, please call: (504) 529-2837

  • Yes, SWBNO does shut off water service for non-payment of bills. For additional information, please contact SWBNO: https://swbno.org/About/ContactUs#CustomerService

  • To avoid disconnection of service, please continue to pay your PromisePay payment plan and your current SWBNO bill. Please contact SWBNO for additional information: https://swbno.org/About/ContactUs#CustomerService

  • To have your water services restored, you must pay 25% of your delinquent balance and enroll your remaining total balance in a PromisePay payment plan. This can be done two ways:

    1. Go to https://swbno.promise-pay.com and use PromisePay’s online portal to make the required down payment and enroll the remainder of your balance in a PromisePay plan; or
    2. Call Promise at (504) 565-2905 and speak to a PromisePay representative to make the required down payment and enroll the remainder of your balance in a PromisePay plan.

    After completing one of these two steps, please call SWBNO at (504) 529-2837 to confirm that you have paid the required 25% down payment and enrolled your remaining total balance in a PromisePay plan.

  • Please contact SWBNO for any questions regarding your bill. For more information on how to contact SWBNO, please call: (504) 529-2837.

  • PromisePay recognizes the following holidays, on which representatives are not available:

    • New Year’s Day
    • Martin Luther King Day
    • Presidents Day
    • Memorial Day
    • Juneteenth
    • Fourth of July
    • Labor Day
    • Indigenous Peoples Day
    • Veterans Day
    • Thanksgiving Day
    • Friday after Thanksgiving
    • Christmas Eve
    • Christmas Day

  • SWBNO recognizes the following holidays, on which representatives are not available:

    • New Year's Eve
    • New Year’s Day
    • Martin Luther King Jr Day
    • Mardi Gras
    • Presidents Day
    • Good Friday
    • Memorial Day
    • Juneteenth (June 19th)
    • Fourth of July
    • Labor Day
    • Columbus Day
    • General Election Day
    • Veterans Day
    • Thanksgiving Day
    • Christmas Eve
    • Christmas Day